Comments for DCShort | The finest range of quality designer Stainless Steel Heated Towel Rails. http://www.dcshort.com The finest range of quality designer Stainless Steel Heated Towel Rails. Thu, 16 Feb 2012 20:57:38 +0000 hourly 1 http://wordpress.org/?v=3.1 Comment on Ask Your Question by dcshort http://www.dcshort.com/ask-your-question#comment-76 dcshort Thu, 16 Feb 2012 20:57:38 +0000 http://dcshort.com/?page_id=2#comment-76 Hello Kathy, If you would like to get prices on our range of products you should visit one of our retailers which can be found on our outlets page on our website http://www.dcshort.com/outlets. Thanks for the inquiry James Wilson Hello Kathy,

If you would like to get prices on our range of products you should visit one of our retailers which can be found on our outlets page on our website http://www.dcshort.com/outlets.

Thanks for the inquiry

James Wilson

]]> Comment on Ask Your Question by dcshort http://www.dcshort.com/ask-your-question#comment-75 dcshort Thu, 16 Feb 2012 01:16:20 +0000 http://dcshort.com/?page_id=2#comment-75 Hi Matthew, First of all we would like to apologize for the late reply, our website hasn't been forwarding these questions to our email for some reason, and we have just found a few questions sitting on our web maintenance page. Regarding the timer. They are designed to go behind any switch plate you choose. Typically our customers in Australia and New Zealand spend some time choosing a specific switch plate which they want consistent throughout the house. For this reason we've made the timer a generic device that can be fitted behind any switch plate. The switch itself just needs to be 10 amp light switch mechanism. Often this would be a 4 gang switch plate that includes the bathroom lighting, underfloor heating, extractor fan and towel rail. Hope this makes sense. Quantity of 100 is no problem. Regards, Maria Prisecaru Hi Matthew,

First of all we would like to apologize for the late reply, our website hasn’t been forwarding these questions to our email for some reason, and we have just found a few questions sitting on our web maintenance page.

Regarding the timer. They are designed to go behind any switch plate you choose. Typically our customers in Australia and New Zealand spend some time choosing a specific switch plate which they want consistent throughout the house. For this reason we’ve made the timer a generic device that can be fitted behind any switch plate. The switch itself just needs to be 10 amp light switch mechanism. Often this would be a 4 gang switch plate that includes the bathroom lighting, underfloor heating, extractor fan and towel rail.

Hope this makes sense. Quantity of 100 is no problem.

Regards,

Maria Prisecaru

]]> Comment on Ask Your Question by Rod Hale http://www.dcshort.com/ask-your-question#comment-47 Rod Hale Mon, 20 Jun 2011 05:02:30 +0000 http://dcshort.com/?page_id=2#comment-47 What is the guarantee period on your CUBO heated towel rails What is the guarantee period on your CUBO heated towel rails

]]> Comment on Ask Your Question by Rod Hale http://www.dcshort.com/ask-your-question#comment-46 Rod Hale Mon, 20 Jun 2011 04:32:31 +0000 http://dcshort.com/?page_id=2#comment-46 I have a DCS heated towel rail which is defective. I have checked your web-site and it is the CUBO model Dimensions and style are as per your drawing for this model on your web-site. I want to purchase a replacement unit that I can install. I have checked out the supply to the existing unit. All is correct with voltage & amperes supply so I think only the rail itself can be defective. I live in the Tauranga area. Do any of your suppliers in this area stock this model? Rod Hale 027 3489922 I have a DCS heated towel rail which is defective.
I have checked your web-site and it is the CUBO model
Dimensions and style are as per your drawing for this model on your web-site.
I want to purchase a replacement unit that I can install.
I have checked out the supply to the existing unit.
All is correct with voltage & amperes supply so I think only the rail itself can be defective.
I live in the Tauranga area.
Do any of your suppliers in this area stock this model?
Rod Hale
027 3489922

]]> Comment on Ask Your Question by Mark http://www.dcshort.com/ask-your-question#comment-45 Mark Fri, 17 Jun 2011 11:03:18 +0000 http://dcshort.com/?page_id=2#comment-45 When using the custom made rail from floor to ceiling, how far should the rail be located away from the wall? When using the custom made rail from floor to ceiling, how far should the rail be located away from the wall?

]]> Comment on Ask Your Question by Mark http://www.dcshort.com/ask-your-question#comment-44 Mark Sat, 28 May 2011 22:05:56 +0000 http://dcshort.com/?page_id=2#comment-44 I have read your Ecotimer instructions but am unclear on how you get the heated towel rail to come on at a specific time. We want our towel rails to come on for 5 hours from 4am and 4pm. I understand that I wait for five beeps when setting the Ecotimer but how do I program it so that it comes on a these desired times? Your help would be greatly appreciated. Regards, Mark I have read your Ecotimer instructions but am unclear on how you get the heated towel rail to come on at a specific time. We want our towel rails to come on for 5 hours from 4am and 4pm. I understand that I wait for five beeps when setting the Ecotimer but how do I program it so that it comes on a these desired times?

Your help would be greatly appreciated.

Regards,

Mark

]]> Comment on Ask Your Question by Paul http://www.dcshort.com/ask-your-question#comment-43 Paul Fri, 27 May 2011 01:29:51 +0000 http://dcshort.com/?page_id=2#comment-43 Is the position of the power cord for the sirocco heated towel rail on the left or right? Is the position of the power cord for the sirocco heated towel rail on the left or right?

]]> Comment on Ask Your Question by Dennis http://www.dcshort.com/ask-your-question#comment-42 Dennis Wed, 18 May 2011 21:07:40 +0000 http://dcshort.com/?page_id=2#comment-42 Is the ARC heated towel rail a ceramic type? and what are the advantages of ceramic over typical heated rails? Thanks Dennis Is the ARC heated towel rail a ceramic type? and what are the advantages of ceramic over typical heated rails?

Thanks

Dennis

]]> Comment on Ask Your Question by Teresa http://www.dcshort.com/ask-your-question#comment-39 Teresa Mon, 25 Apr 2011 05:05:16 +0000 http://dcshort.com/?page_id=2#comment-39 I have just purchased the bolshoi towell rail 2nd hand from some people who had purchased the wrong towel rail for their needs. It has 4 plastic thimble looking things in the ends of the mounting brackets, are these what holds them on the wall or do i need to purchase a mounting kit? Thanks Teresa I have just purchased the bolshoi towell rail 2nd hand from some people who had purchased the wrong towel rail for their needs. It has 4 plastic thimble looking things in the ends of the mounting brackets, are these what holds them on the wall or do i need to purchase a mounting kit?
Thanks Teresa

]]> Comment on Ask Your Question by Andrew Banks http://www.dcshort.com/ask-your-question#comment-38 Andrew Banks Sat, 23 Apr 2011 08:32:46 +0000 http://dcshort.com/?page_id=2#comment-38 Are you able to custom manufacture a floor-to-ceiling towel ladder in a square bar profile similar to your Cubo E towel ladders? I need something approximately 2500mm x 600mm in a satin finish. If so, could you please let me know the approximate lead time? The item would need to be shipped to Perth, Australia. Are you able to custom manufacture a floor-to-ceiling towel ladder in a square bar profile similar to your Cubo E towel ladders? I need something approximately 2500mm x 600mm in a satin finish. If so, could you please let me know the approximate lead time? The item would need to be shipped to Perth, Australia.

]]> Comment on Ask Your Question by Steven Reid http://www.dcshort.com/ask-your-question#comment-37 Steven Reid Mon, 18 Apr 2011 02:48:45 +0000 http://dcshort.com/?page_id=2#comment-37 I have purchased a home that has one of your fineline heated towel rails in the ensuite. The towel rail does not work despite getting power to the towel rail. Where can I take it for service? Kind Regards I have purchased a home that has one of your fineline heated towel rails in the ensuite. The towel rail does not work despite getting power to the towel rail. Where can I take it for service? Kind Regards

]]> Comment on Ask Your Question by darryl http://www.dcshort.com/ask-your-question#comment-36 darryl Sun, 17 Apr 2011 12:29:28 +0000 http://dcshort.com/?page_id=2#comment-36 Does the Niko Alto come with an un-concealed cord option as well as a concealed cord option? Does the Niko Alto come with an un-concealed cord option as well as a concealed cord option?

]]> Comment on Ask Your Question by robert miles http://www.dcshort.com/ask-your-question#comment-35 robert miles Tue, 05 Apr 2011 04:29:01 +0000 http://dcshort.com/?page_id=2#comment-35 Apart from an installation guide, there don't seem to be any specs. I'm interested in the Vega range, but need lengths, widths, wall offset, power type and consumption. And prices. Thanks, Rob. Apart from an installation guide, there don’t seem to be any specs.
I’m interested in the Vega range, but need lengths, widths, wall offset, power type and consumption.
And prices.
Thanks,
Rob.

]]> Comment on Ask Your Question by Annette Price http://www.dcshort.com/ask-your-question#comment-33 Annette Price Mon, 04 Apr 2011 09:20:51 +0000 http://dcshort.com/?page_id=2#comment-33 We have a Tira ;heated towel rail in our present house and would like to know where we could purchase some for a new property we are building . We live in the South Island of New Zealand. Thanks Annette Price We have a Tira ;heated towel rail in our present house and would like to know where we could purchase some for a new property we are building . We live in the South Island of New Zealand. Thanks Annette Price

]]> Comment on Ask Your Question by Steen Zimmermann http://www.dcshort.com/ask-your-question#comment-32 Steen Zimmermann Thu, 31 Mar 2011 14:18:36 +0000 http://dcshort.com/?page_id=2#comment-32 will you supply a set of hand rails in a non heated version? will you supply a set of hand rails in a non heated version?

]]> Comment on Ask Your Question by Brian Mullin http://www.dcshort.com/ask-your-question#comment-31 Brian Mullin Wed, 30 Mar 2011 02:03:59 +0000 http://dcshort.com/?page_id=2#comment-31 would you please alter your website because the current format does not allow the "accessories section to be accessed........!!...........( go on try it ) regards Brian M would you please alter your website because the current format does not allow the “accessories section to be accessed……..!!………..( go on try it )

regards Brian M

]]> Comment on Ask Your Question by Brian Mullin http://www.dcshort.com/ask-your-question#comment-30 Brian Mullin Wed, 30 Mar 2011 02:02:05 +0000 http://dcshort.com/?page_id=2#comment-30 would you please adjust your website as it is not possible to access the "accessories" section (go on try it ) regards Brian M would you please adjust your website as it is not possible to access the “accessories” section (go on try it )

regards Brian M

]]> Comment on Ask Your Question by marise thomson http://www.dcshort.com/ask-your-question#comment-29 marise thomson Sun, 20 Mar 2011 10:36:44 +0000 http://dcshort.com/?page_id=2#comment-29 cost please for 14 rung ceiling to floor heated towel rail ., perhaps 2 required. thanks marise thomson 027 228 6645 cost please for 14 rung ceiling to floor heated towel rail ., perhaps 2 required.
thanks
marise thomson
027 228 6645

]]> Comment on Ask Your Question by marise thomson http://www.dcshort.com/ask-your-question#comment-28 marise thomson Sun, 20 Mar 2011 10:33:42 +0000 http://dcshort.com/?page_id=2#comment-28 we are building and the electrician is starting on tuesday however i am very interested in the new floor mount heated towel rail. the floor is down , with under floor heating through out so cant cut far into floor could it be installed ?? and priceof floor mount rail please. thank you marise thomson 027 228 6645 we are building and the electrician is starting on tuesday however i am very interested in the new floor mount heated towel rail. the floor is down , with under floor heating through out so cant cut far into floor could it be installed ?? and priceof floor mount rail please.

thank you
marise thomson
027 228 6645

]]> Comment on Ask Your Question by Chris Rhodes http://www.dcshort.com/ask-your-question#comment-27 Chris Rhodes Tue, 15 Mar 2011 00:30:21 +0000 http://dcshort.com/?page_id=2#comment-27 Interested in the Vega modular rails. What is the purpose of the isolation switch, and why does it need to be within 1 metre of the rails Can the transformer be installed subfloor (in crawl space) Thanks, Interested in the Vega modular rails.

What is the purpose of the isolation switch, and why does it need to be within 1 metre of the rails

Can the transformer be installed subfloor (in crawl space)

Thanks,

]]> Comment on Ask Your Question by Chris Rhodes http://www.dcshort.com/ask-your-question#comment-26 Chris Rhodes Tue, 15 Mar 2011 00:28:08 +0000 http://dcshort.com/?page_id=2#comment-26 What is the purpose of the isolation switch and is it necessary and why does it need to be within 1 metre of the rails? Can the gtransformer be installed sub floor (where I have easy access if necessary) What is the purpose of the isolation switch and is it necessary and why does it need to be within 1 metre of the rails?

Can the gtransformer be installed sub floor (where I have easy access if necessary)

]]> Comment on Ask Your Question by Paul Luckman http://www.dcshort.com/ask-your-question#comment-25 Paul Luckman Tue, 01 Mar 2011 10:00:00 +0000 http://dcshort.com/?page_id=2#comment-25 Have recently installed 12v Bow rail modular heated towel rails in four bathrooms in a house at East Brighton Victoria.Access to ceiling cavity not available,so the DCS GD-07 Transformers have been installed in the wall gavities behind the isolation switch with thermal insulation removed.Could you please supply any information regarding the suitability of these transformers to be installed in wall cavities,especially in relation to section 4.2 of the AS/NZS 3000 WIRING RULES, Regards Paul Luckman. Have recently installed 12v Bow rail modular heated towel rails in four bathrooms in a house at East Brighton Victoria.Access to ceiling cavity not available,so the DCS GD-07 Transformers have been installed in the wall gavities behind the isolation switch with thermal insulation removed.Could you please supply any information regarding the suitability of these transformers to be installed in wall cavities,especially in relation to section 4.2 of the AS/NZS 3000 WIRING RULES,
Regards Paul Luckman.

]]> Comment on Ask Your Question by Matt http://www.dcshort.com/ask-your-question#comment-24 Matt Fri, 25 Feb 2011 02:30:36 +0000 http://dcshort.com/?page_id=2#comment-24 What grade of stainless steel do you use? is it 304 or 316? What grade of stainless steel do you use? is it 304 or 316?

]]> Comment on Ask Your Question by Neal http://www.dcshort.com/ask-your-question#comment-22 Neal Thu, 27 Jan 2011 11:50:16 +0000 http://dcshort.com/?page_id=2#comment-22 Hi, will you ship to the uk? Hi, will you ship to the uk?

]]> Comment on Ask Your Question by Pam Busbridge http://www.dcshort.com/ask-your-question#comment-21 Pam Busbridge Tue, 25 Jan 2011 01:53:53 +0000 http://dcshort.com/?page_id=2#comment-21 I am interested in the Tira ladder. Is it possible to be able to buy direct from you, if so, what price would it be. Thanks Pam I am interested in the Tira ladder. Is it possible to be able to buy direct from you, if so, what price would it be.

Thanks Pam

]]> Comment on Ask Your Question by Marie Richter http://www.dcshort.com/ask-your-question#comment-20 Marie Richter Tue, 18 Jan 2011 11:36:58 +0000 http://dcshort.com/?page_id=2#comment-20 I am interested in using the Sciroco towel rail for a project in London. Can we use steam heat to power this model ? Thank you I am interested in using the Sciroco towel rail for a project in London. Can we use steam heat to power this model ? Thank you

]]> Comment on Ask Your Question by dcshort http://www.dcshort.com/ask-your-question#comment-19 dcshort Mon, 17 Jan 2011 20:03:06 +0000 http://dcshort.com/?page_id=2#comment-19 Please refer to the Ecotimer operating instructions. If you have any more questions give us a call. http://www.dcshort.com/wp-content/uploads/Timer-Newvertical.pdf Please refer to the Ecotimer operating instructions. If you have any more questions give us a call.
http://www.dcshort.com/wp-content/uploads/Timer-Newvertical.pdf

]]> Comment on Ask Your Question by Thomas http://www.dcshort.com/ask-your-question#comment-18 Thomas Sat, 08 Jan 2011 22:08:30 +0000 http://dcshort.com/?page_id=2#comment-18 Lived in Sydney for many years - now back in the US would like to install some Scirocco Rails. Would you ship to NYC... what is the Transformer rating - as I would have to replace it with 110V input version. Thanks.... Lived in Sydney for many years – now back in the US would like to install some Scirocco Rails. Would you ship to NYC… what is the Transformer rating – as I would have to replace it with 110V input version. Thanks….

]]> Comment on Ask Your Question by Hamish Wilson http://www.dcshort.com/ask-your-question#comment-17 Hamish Wilson Fri, 17 Dec 2010 06:44:47 +0000 http://dcshort.com/?page_id=2#comment-17 can you please remind me how to use the eco timer. thanks can you please remind me how to use the eco timer.

thanks

]]> Comment on Ask Your Question by dcshort http://www.dcshort.com/ask-your-question#comment-16 dcshort Sun, 21 Nov 2010 19:39:21 +0000 http://dcshort.com/?page_id=2#comment-16 Yes we have many 12 volt rails that are suitable for your application. Any of our modular, lava or ceramic rails would be ideal or if you prefer a ladder rail we can wire them for 12 volt also. Yes we have many 12 volt rails that are suitable for your application. Any of our modular, lava or ceramic rails would be ideal or if you prefer a ladder rail we can wire them for 12 volt also.

]]> Comment on Ask Your Question by peter http://www.dcshort.com/ask-your-question#comment-11 peter Wed, 17 Nov 2010 03:29:53 +0000 http://dcshort.com/?page_id=2#comment-11 hi do you have a 12 volt towel rail or ladder available, suitable for over a bath thankyou hi do you have a 12 volt towel rail or ladder available, suitable for over a bath
thankyou

]]> Comment on Ask Your Question by dcshort http://www.dcshort.com/ask-your-question#comment-10 dcshort Tue, 16 Nov 2010 20:18:02 +0000 http://dcshort.com/?page_id=2#comment-10 Yes all our towel rails can be offered unheated and our modular rails can be arranged in any configuration as unheated. Yes all our towel rails can be offered unheated and our modular rails can be arranged in any configuration as unheated.

]]> Comment on Ask Your Question by MELISSA DOPSON http://www.dcshort.com/ask-your-question#comment-9 MELISSA DOPSON Sat, 13 Nov 2010 08:50:00 +0000 http://dcshort.com/?page_id=2#comment-9 Can the towel rails be used without the heating & can the single ones be lined up differently instead of underneath eachother? Can the towel rails be used without the heating & can the single ones be lined up differently instead of underneath eachother?

]]> Comment on Ask Your Question by Lawrence Fisher http://www.dcshort.com/ask-your-question#comment-8 Lawrence Fisher Wed, 10 Nov 2010 18:54:39 +0000 http://dcshort.com/?page_id=2#comment-8 Is the En-Suite Oz reversible ie. can it be mounted with the concealed mounting kit bottom left or reversed at top right. The outlet on the unit we have purchsed is at bottm left. Is the En-Suite Oz reversible ie. can it be mounted with the concealed mounting kit bottom left or reversed at top right. The outlet on the unit we have purchsed is at bottm left.

]]> Comment on Ask Your Question by dcshort http://www.dcshort.com/ask-your-question#comment-7 dcshort Wed, 10 Nov 2010 02:41:09 +0000 http://dcshort.com/?page_id=2#comment-7 Yes the installation instructions for the Ensuite OZ model is located in the Documents tab, I have just added it. Sorry for the inconvenience we are still updating the website. The concealed cable kit includes a stainless steel bush that screws typically into timber framework. The towel rail cable passes through this bush into the wall cavity. Yes the installation instructions for the Ensuite OZ model is located in the Documents tab, I have just added it. Sorry for the inconvenience we are still updating the website. The concealed cable kit includes a stainless steel bush that screws typically into timber framework. The towel rail cable passes through this bush into the wall cavity.

]]> Comment on Ask Your Question by Lawrence Fisher http://www.dcshort.com/ask-your-question#comment-6 Lawrence Fisher Sat, 06 Nov 2010 05:07:38 +0000 http://dcshort.com/?page_id=2#comment-6 Do you have installation instructions for the " Ensuite OZ " towel rail. What does the concealed kit consist of??? nonthing extra was in the box with the towe rail. Do you have installation instructions for the ” Ensuite OZ ” towel rail. What does the concealed kit consist of??? nonthing extra was in the box with the towe rail.

]]> Comment on Ask Your Question by dcshort http://www.dcshort.com/ask-your-question#comment-5 dcshort Fri, 29 Oct 2010 01:29:36 +0000 http://dcshort.com/?page_id=2#comment-5 You will need to talk to your electrician regarding the safe locations to install towel rails as somebody needs to physically look at your situation. We recommend that all our towel rails be installed no closer than Zone 2. However, if there is no alternative, our Siroco and Scarpa low voltage rails can be installed in Zone 1 safely. The Vega rails will be tested in the near future for installation in Zone 1. You will need to talk to your electrician regarding the safe locations to install towel rails as somebody needs to physically look at your situation. We recommend that all our towel rails be installed no closer than Zone 2. However, if there is no alternative, our Siroco and Scarpa low voltage rails can be installed in Zone 1 safely. The Vega rails will be tested in the near future for installation in Zone 1.

]]> Comment on Ask Your Question by Darren http://www.dcshort.com/ask-your-question#comment-4 Darren Tue, 19 Oct 2010 05:34:49 +0000 http://dcshort.com/?page_id=2#comment-4 I am designing a bathroom including the VEGA heated towel rails. Can I locate them on the wall at the opposite end to the shower head in a 1740mm long shower bay. Is there a minumum distance from the shower head to the heated towel rails? I am designing a bathroom including the VEGA heated towel rails.
Can I locate them on the wall at the opposite end to the shower head in a 1740mm long shower bay.

Is there a minumum distance from the shower head to the heated towel rails?

]]> Comment on Ask Your Question by dcshort http://www.dcshort.com/ask-your-question#comment-3 dcshort Fri, 01 Oct 2010 22:12:26 +0000 http://dcshort.com/?page_id=2#comment-3 The install instructions for floor mounted rails are not competed yet. The person that is working on them (thats me) is currently away from the office on sales and marketing trip. Will be back in approx 2 weeks. The install instructions for floor mounted rails are not competed yet. The person that is working on them (thats me) is currently away from the office on sales and marketing trip. Will be back in approx 2 weeks.

]]> Comment on Ask Your Question by dcshort http://www.dcshort.com/ask-your-question#comment-2 dcshort Fri, 24 Sep 2010 01:53:11 +0000 http://dcshort.com/?page_id=2#comment-2 Do we have installation instructions for floor mounted rails yet? Do we have installation instructions for floor mounted rails yet?

]]>